客户质量工程师Quality Customer Service Eng.（太仓）

您的主要职责

- 负责0公里及售后客户投诉的接收、分析、协调和闭环处理，确保问题及时响应并有效解决
  Manage zero-kilometer and aftersales customer complaints, including intake, analysis, coordination, and closure to ensure timely response and effective resolution.
- 主导售后质量问题的根因分析，推动内部相关部门制定并落实纠正和预防措施
  Lead root cause analysis for aftersales quality issues and drive cross-functional teams to define and implement corrective and preventive actions.
- 编制并提交8D报告，确保问题描述、原因分析、遏制措施、纠正措施和验证结果完整准确
  Prepare and submit 8D reports, ensuring accurate and complete documentation of problem descriptions, root causes, containment actions, corrective actions, and verification results.
- 跟进客户质量问题的整改进度，协调生产、工艺、研发、供应商质量等团队完成问题闭环
  Track corrective action progress for customer quality issues and coordinate with production, process, R&D, supplier quality, and other teams to achieve issue closure.
- 维护客户质量沟通，及时反馈问题处理状态，支持客户审核、质量会议及现场问题沟通
  Maintain customer quality communication, provide timely updates on issue status, and support customer audits, quality meetings, and on-site issue discussions.
- 分析客户投诉和售后质量数据，识别重复性或系统性问题，并推动持续改进
  Analyze customer complaint and aftersales quality data, identify recurring or systemic issues, and drive continuous improvement.
- 支持内部质量体系和客户特殊要求的落实，确保相关质量活动符合汽车行业标准和客户要求
  Support the implementation of internal quality systems and customer-specific requirements to ensure quality activities comply with automotive industry standards and customer expectations.

您的任职资格

- 具备本科及以上学历，质量管理、机械、车辆工程、材料、电子或相关专业优先
  Hold a bachelor’s degree or above, preferably in quality management, mechanical engineering, vehicle engineering, materials, electronics, or a related field.
- 具备3年及以上汽车行业客户质量相关工作经验，熟悉0公里及售后客诉处理流程
  Have at least 3 years of customer quality experience in the automotive industry, with familiarity in zero-kilometer and aftersales complaint handling processes.
- 掌握8D、5Why、鱼骨图、FMEA、控制计划等质量工具，并能独立开展问题分析和报告编写
  Apply quality tools such as 8D, 5Why, fishbone diagram, FMEA, and control plan, and independently conduct problem analysis and report preparation.
- 熟悉汽车行业质量体系及客户质量要求，了解IATF 16949相关要求者优先
  Understand automotive quality systems and customer quality requirements; familiarity with IATF 16949 is preferred.
- 具备良好的跨部门沟通、问题推动和客户沟通能力，能够在压力下推进问题闭环
  Demonstrate strong cross-functional communication, issue-driving, and customer-facing skills, with the ability to close issues under pressure.
- 能够使用英文作为工作语言，完成客户沟通、会议交流及英文质量报告编写
  Use English as a working language for customer communication, meetings, and quality report writing.
- 熟练使用办公软件及质量数据分析工具，具备清晰的数据分析和问题总结能力
  Use office software and quality data analysis tools proficiently, with strong data analysis and issue summarization capabilities.