Service Partner Manager

Your Key Responsibilities

• Develop and grow the Industrial Lifetime Solutions service partner network across North America.
• Identify, evaluate, and onboard qualified service partners based on commercial, technical capabilities and strategic fit.
• Manage partner relationships to drive long-term collaboration, revenue growth, and customer satisfaction.
• Support regional Industrial Lifetime Solutions sales teams with partner engagement and go-to-market strategies.
• Analyze market trends and report on technologies, customers, and competitors.
• Lead customer and cross-functional meetings, providing clear project and business updates.
• Develop and deliver training programs and supporting materials for sales teams, partners, and customers.
• Capture customer and market feedback to support product and service improvements.
• Maintain accurate partner, customer, and opportunity records within CRM systems.
• Travel up to 50% as business needs require.

Your Qualifications

• Bachelor degree or equivalent work experience
• Fluent in English, with outstanding verbal and written communication capabilities.
• Knowledge and practical experience in maintenance and reliability programs, condition monitoring, predictive maintenance, or asset performance management solutions.
• Experience in strategic account management, partner management, or service sales within an industrial environment.
• Strong understanding of key industrial sectors and their maintenance, reliability, and operational performance requirements.
• Proven ability to work independently while effectively collaborating within cross-functional and geographically diverse teams.
• Strong analytical and problem-solving skills with a high level of attention to detail.
• Excellent interpersonal, verbal, and written communication skills, with a passion for knowledge sharing and continuous learning.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience using Customer Relationship Management (CRM) platforms, preferably Salesforce.
• Ability to build and maintain strong relationships with service partners, customers, and internal stakeholders to drive business growth and customer success.

Our Offering

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

See all of our benefits at: Schaeffler Benefits