Senior Specialist Network DDI

Your Key Responsibilities

IT Consulting

• Global capacity forecast including amount of planned / unplanned provisioning and requests
• Calculate technical requirements for new systems or expansions
• Consulting of internal customers and solution definition based on product and service portfolio
• Create and process sizing requests (GTS Procurement) for lifecycles and/or expansions
• Support Demand Management Process for global services and products
• Participate in relevant projects regarding services and products

IT Testing

• Analyze and test new technologies as input for IT System Architecture

IT Change Mgmt.

• Plan and implement firmware updates (create the support matrix, coordinate actions of local administrators, GTS infrastructure teams and vendors)
• Participate in design of global strategies, concepts, processes and service improvements based on operational experiences

IT Asset & Configuration Mgmt

• Ensure quality of global asset, configuration and inventory information

 IT Operations

• Day-by-day operating of IT systems
• Ensure and continuously improve reliability and availability of IT-Systems for the Schaeffler Group
• Monitor, analyze and resolve performance issues
• Install and configure IT systems, software, firmware, etc.
• Document administrative tasks
• Reporting of service quality, availability, reliability, compliance and security
• Health Monitoring of IT Systems to proactively avoid errors
• Check and ensure compliance of IT systems according to the Schaeffler standards
• Create reports with MS Reporting Services
• Reporting of all relevant activities and tasks

IT Incident & Problem Mgmt

• Incident and problem handling within the Global Team and the local administrators
• 2nd & 3rd Level support together with local administrators in case of errors
• Coordinate troubleshooting processes internally and with vendors (Support Calls and Escalation)

IT User Training

• Create, update, communicate global service and product documentations
   

Your Qualifications

• Education: Fluent English skills (verbal and written), intercultural knowledge, good communication skills verbal and written
• Experience: Operational administration experience, Project coordination experience
• Special skills: Coordination of troubleshooting processes for complex problems in collaboration with different external vendors and internal interfaces, open-minded, targeted, business thinking, customer-focused, team-player
• Product / Vendor Skills: Deep knowledge of Dell (e.g. Dell PowerEdge) and HP (e.g. HP ProLiant) server components, Red Hat Enterprise Linux, CentOS and Nokia VitalQIP

Our Offer

• Opportunity to work in a multicultural environment
• Flexible working place - fully remote or in a hybrid mode
• Long-term, stable employment
• Market remuneration
• Modern office in the center of Wroclaw
• Package of benefits including medical care and mental comfort program
• Career and development opportunities