Sales & Customer Service Coordinator with Czech (All Genders)

Your Key Responsibilities

• Preparation of pricing decisions (research on pricing history, discounts, gross prices, comparative prices of other customers), if necessary, utilizing pricing tools (Guided Quoting, PK-Tool, etc.)
• Posting, completing and maintaining customer orders
• Reviewing and, if necessary, correcting orders placed by customers
• Creation and dispatch of order confirmations
• Checking of alternatives (alternative reference numbers, plants, designs, ...) in case of unsatisfactory commitment dates or postponements of commitments by the manufacturing department
• Order tracking and maintenance of necessary adjustments according to posting rules and management manual to avoid inventory build-up
• Coordination of schedule deviations with supervisor and information to customers
• Passing on changed customer requirements to the schedulers and adjusting orders according to cancellation and postponement rules after consultation with the supervisor
• Processing of repair orders
• Other customer and order related activities

Your Qualifications

• Completed bachelor's or master's studies
• Apprenticeship as an industrial sales or comparable training
• Several years of professional experience in Customer Service
• Fluent verbal and written communication skills in English (min. B2 level)
• Intermediate proficiency in the Czech language (min. B1 level) 
• Knowledge of Polish and/or Slovak is considered an asset 
• Proficiency in Microsoft Office Suite
• Familiarity with SAP is a plus
• Focused on high quality and continuous improvement
• Strong interpersonal and negotiating skills
• Capability to work independently and collaboratively as part of a team 
• Willingness to travel up to 10% of the time for work  

Our Offer

• Be a part of a global company & international team with a diverse variety of backgrounds, skills and views.
• Grow with us! Get access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all your skills in practice.
• We work in a hybrid working model, with flexible working hours. Our modern office is located in the center of Wroclaw.
• We offer attractive benefits package, such as medical and dental care, sports card, life insurance for you and your family. We are also providing access to our Mental Comfort Program.
• Our Cafeteria Platform allows you to choose from various benefit options with points added monthly to your account. Haven’t found what you are looking for? Our concierge will be happy to help!
• Join our CSR activities, such as tree planting, riverside cleanup, or participate in other charity events.
• Spend some time with your work colleagues during integrational events, such as mountain trekking, city games and workshops. You can also join one of our many Passion Clubs like Foodies, Sports Team and Language Clubs as well!