IT Service Desk Agent (All Genders)


Wroclaw, PL, 50-086

Job Requisition ID:  21822


Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. 


Your Key Responsibilities


  • Supports end users remotely with trouble shooting, using computer, IT devices, and software for an assigned area of competence
  • Capture incidents, provide 1st level contact and convey resolutions to customer issues
  • Walk customers through problem solving process, and track, route and redirect problems to correct resources
  • Escalate unresolved queries to the next level of support, according to the IT incident management process
  • Update tickets, produce activity reports, and ensure proper recording, documentation and closure


Your Qualifications


  • Written and spoken English (B2), German would be great
  • Experience in 1st/2nd level support
  • IT generalist with an understanding of IT processes and infrastructure
  • Solution-oriented way of working
  • Experience with ServiceNow (ticket/task processing)
  • Power BI knowledge
  • SQL Reporting Service knowledge
  • Knowledge of common office tools
  • Ideally: Experience with agile working methods
  • Ideally: project experience


Our Offer


  • Opportunity to be a part of a global company & international team with a diverse variety of backgrounds, skills and views
  • As part of IT you will have influence on the technology and solutions used by our business
  • Care for people is one of our essentials. We care about you, so we do our best to build an environment in which you would like to stay for longer
  • Grow with us! Access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all this theory in practice, allows you to build up your hard & soft skills
  • Flexibility, which works best for you - fully remote or in a hybrid mode
  • Modern office in the center of Wroclaw – great place to work & meet with the colleagues 
  • Package of benefits including medical care and mental comfort program
  • Fast and transparent recruitment process - if you match our profile your future manager will contact you directly with the invitation for the interview


As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.


Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.


Your contact

Recruitment Team



Keywords: strongertogether; Experienced; Technician; Full-TimeUnlimitedDigitalization & Information Technology; 

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