Share this Job

IT Service Delivery Head


Wroclaw, PL, 50-086

Job Requisition ID:  2107


Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. 


Your Key Responsibilities


  • Participation in the transfer of Information Technology products and reIated tasks and activities (particularly regarding recruitment and qualification)
  • Legally compliant organization of the transferred procedures and processes within the Information Technology function and ensuring problem-free operation, including contiuous documentation of the procedures and content
  • Further development and configuration of the Information Technology function as part of global IT organization within the European Shared Service Center
  • Performs monthly analyses of KPIs, key figures, analyses, proposes and tracks actions to fit planned spending
  • Sets up further corrective actions for actions and / or cost-cutting activities that have not proven effective
  • Is responsible for complete governance, including in preparation for annual audits
  • Participates in SSC IT project budget planning and controlling
  • Is responsible for coordinating the IT investment plan and cost proposals, justifying, documenting, submitting for approval and running the projects in plan, in strict correlation with loading of capacities
  • Establishes together with the hierarchical superior optimizing projects and measures to achieve budgeted cost objectives
  • Monitor the implementation of product and / or process changes
  • Plans, hires and manages employees on agile roles (Product Owner, People & Competence Manager, Scrum Master) with calibration and succession planning
  • Provides necessary quality documentation and supports quality audit, including audit responsibilities and Local Process Responsible (LPR)

Your Qualifications


  • Successfully completed university degree (diploma, master's degree or doctorate) in Business Administration or related
  • Minimum 10 years of working experience in the functional area
  • Minimum 5 years of people management experience (full performance management cycle & talent development)
  • Experience in introducing and developing of shared service organizations or similar structures
  • Stakeholder management experience
  • Organizational change management experience
  • Agile methods, e.g. SAFe, SCRUM, KANBAN
  • Methods and instruments of quality management
  • MS Office, SAP R/3 SD,MM Modul, SAP APO, Salesforce Service Cloud advantageous
  • Constructive assertiveness and conflict capability
  • Solution-oriented communication and collaboration skills
  • Pronounced process orientation
  • Methodical approach and negotiation skills
  • Analytical reasoning and judgment
  • Ability to assess, present and implement complex technical issues in complex stakeholders environment
  • Strong orientation for results and goals
  • Motivational and persuasive ability
  • Entrepreneurial thinking and action
  • Fluent business English and German

Our Offer


  • Opportunity to work in a start-up's atmosphere
  • Long-term, stable employment
  • Market remuneration
  • Modern office in the center of Wroclaw
  • Package of benefits including medical care
  • Career and development opportunities


Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.


Information on our understanding of leadership can be found here: schaeffler.com/leadership.




Your contact

Schaeffler Global Service 

Ewelina Marmulewicz 




Keywords: Information Technology & Digitalization;  

Job Segment: ERP, Quality Manager, Consulting, SAP, Change Management, Technology, Quality, Service, Management