HR Delivery Team Leader (All Genders)

Your Key Responsibilities

• Leading and managing people, including taking responsibility and ownership of all people-related topics such as recruiting, coaching, performance reviews, goal setting, communication, talent management, and disciplinary discussions
• Coordinating and distributing work within the team
• Establishing, measuring, monitoring, and analyzing KPIs and SLAs, being responsible for ensuring their achievement
• Involving directly in handling difficult and escalated cases, including managing effective escalations
• Playing a key role in transitioning and transforming projects related to HR processes
• Participating in HR projects as a stakeholder or project lead during the implementation phases
• Managing stakeholders, focusing on building and maintaining effective relationships and acting as a reliable business partner at various organizational levels
• Driving process improvements and automation initiatives within the assigned processes
• Maintaining and regularly updating process documentation and backup structures
• Executing required controls ensuring compliance with internal policies and external audit requirements
• Performing additional tasks assigned by the supervisor, provided they are related to the core duties of the position

Your Qualifications

• Minimum 5 years of professional experience in administration or Shared Service Center environment, preferably including HR experience
• Minimum 2 years of experience in a people leadership role
• Experience in transitioning and setting up new processes within an HR Shared Service Center environment
• Experience in project work related to system implementation
• Fluency in both German and English, with a minimum of B2 level proficiency
• Knowledge of Polish is a plus
• Strong MS Office skills (Excel, Outlook, Word, PowerPoint)
• Knowledge and experience with ERP systems (e.g., SAP) and willingness to learn new tools
• Excellent written and verbal communication skills, emphasizing strong presentation and stakeholder management abilities
• Capability to work independently and collaboratively as part of a team
• Ability to act as a go-to person who effectively understands and addresses the issues of the team and stakeholders
• Strong organizational, multitasking and time management skills, with flexibility to adjust to multiple demands and shifting priorities
• High focus on quality and continuous improvement
• Proactive change driver, adaptable and open to working in a dynamic environment, possessing a solution-oriented, can-do approach
• Strong problem-solving skills with a focus on understanding and addressing issues efficiently and effectively
• Willingness to travel within Europe for up to 10% of working time, with more frequent travel expected at the beginning of projects

Our Offer

• Be a part of a global company & international team with a diverse variety of backgrounds, skills and views
• Grow with us! Get access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all your skills in practice
• We work in a hybrid working model, with flexible working hours. Our modern office is located in the center of Wroclaw
• We offer attractive benefits package, such as medical and dental care, sports card, life insurance for you and your family. We are also providing access to our Mental Comfort Program
• Our Cafeteria Platform allows you to choose from various benefit options with points added monthly to your account. Haven’t found what you are looking for? Our concierge will be happy to help!
• Join our CSR activities, such as tree planting, riverside cleanup, or participate in other charity events
• Spend some time with your work colleagues during integrational events, such as mountain trekking, city games and workshops. You can also join one of our many Passion Clubs like Foodies, Sports Team and Language Clubs as well!