Specialist - Quality Customer Service


Wooster, OH, US, 44691

Job Requisition ID:  23118


Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.  


Your Key Responsibilities

  • Creates technical quality solutions for production processes, coordinates customer complaints with management assigned, analyses parts returned from customers and warranty cases.
  • Oversee or conduct quality checks or designated product/manufacturing process inspections, decide on blocking of suspect or defective parts or products for further decision.
  • Analyze and create technical concepts for optimization of quality aspects in production or assembly processes assigned.
  • Implement quality standards, initiatives, technical concepts and verify application and effectiveness, support preparation/conduction of internal and external audits.
  • Manage complaints and related costs and initiate corrective actions in cooperation with local Quality Management and Quality Customer Service.
  • Analyze parts returned from field/customers and issue related analysis reports, analyze customer warranty cases.

Your Qualifications

  • Bachelor of Science degree
  • 3 to 5 years experience

External applicants must be authorized to work in the US without employment VISA or other sponsorship

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.


Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.




Your Contact

Schaeffler Transmission, LLC 

Heidi L. Schaad 



Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.


Keywords: Quality;  


Job Type: Engineer 
Job Family: Quality 
Contract Type: Not Applicable 
Schedule: Full-Time 

Nearest Major Market: Canton
Nearest Secondary Market: Akron

Job Segment: Quality Manager, Customer Service, Quality