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Engineer - Quality Customer Service

Location: 

Wooster, OH, US, 44691

Job Requisition ID:  41871

 

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.  

 

Your Key Responsibilities

  • Act as primary quality interface to customer at production location.
  • Lead escort for customer visits, audits, PPAP reviews and more.
  • Ensure customer requirements and expectations are understood and coordinate efforts to meet those.
  • Coordinating all customer activities with respect to customer complaints and pilot/functional product runoffs.
  • Ensure customer satisfaction through continuous improvement by tracking and achieving quality targets
  • Collaborate with customers to align manufacturing processes with quality requirements and integrate customer feedback for quality enhancement.
  • Ensure and monitor compliance with customer-specific quality standards and requirements at production location.
  • Oversee quality assurance tasks across the manufacturing process, with authority to stop production, decide on blocking of suspect or defective parts or products.
  • Lead structured problem solving approach for customer complaints and track implemention of corrective actions (including lessons learned) at production location.
  • Manage communication between customers and segments including review and reporting in customer portals.
  • Trace affected products on customer side, transport, warehouse stock and production and coordinate internally and with customer.

Your Qualifications

  • Bachelors of Science in Engineering or equivalent
  • Understanding of statistical concepts, AIAG procedures and knowledge of current quality specifications.
  • Must have strong leadership skills and set a standard for cleanliness in the work area, makes an effort to assist co-workers, have a positive attitude and remain even tempered in an adverse working environment
  • Strong written and verbal communication
  • Have the ability to prioritize and make decisions
  • Project planning and management skills

Our Offering

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

 

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

 

www.schaeffler.com/careers

 

Your contact

Schaeffler Transmission Systems, LLC 

Heidi L. Schaad 

+13302026162 

 

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

 

Keywords: Quality;  


Nearest Major Market: Canton
Nearest Secondary Market: Akron
Job Segment: Quality Engineer, Aerospace Engineering, QA, Quality Assurance, Customer Service, Engineering, Quality, Technology

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