Sales & Customer Service Coordinator (All Genders)

Your Key Responsibilities

• Implementing and adapting agreed service standards, including those related to quotation and contract management, pricing, and master data.
• Developing and implementing internal interfaces to support efficient end-to-end processes.
• Analysing customer enquiries and complaints, and coordinating with relevant departments to implement corrective actions.
• Identifing opportunities for optimisation and delivering improvement projects involving Sales, Logistics, and Production, as required.
• Supporting key contacts in Sales and Production.
• Preparing costing materials, calculations, and customer enquiry documentation in SAP (PRS, RFQ) for assigned accounts.
• Processing customer enquiries and preparing quotations for assigned accounts.
• Monitoring and analysing quotations submitted to customers in SAP.
• Reviewing incoming orders and processing them in SAP.

Your Qualifications

• Technical education at secondary or higher-education level.
• Minimum 2 years of proven experience in a similar role.
• B2B experience in an industrial environment.
• Fluent verbal and written communication skills in English (min. B2/C1 level).
• Fluent verbal and written communication skills in Polish (min. C1 level).
• Knowledge of German is a plus.
• Strong presentation skills.
• Strong problem-solving skills.
• Excellent interpersonal skills.

Our Offer

• Be a part of a global company & team with a diverse variety of backgrounds, skills and views. 
• A modern and ergonomic workplace, with safety, health, and well-being as top priorities.
• A supportive environment focused on development, collaboration, and long-term growth.
• Grow with us! Get access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all your skills in practice.
• We work in a hybrid working model, with flexible working hours.
• We offer attractive benefits package, such as medical and dental care, sports card, life insurance for you and your family.
• Our Cafeteria Platform allows you to choose from various benefit options with points added monthly to your account.
• Help us grow our team and earn a bonus for every successful employee referral.