Junior IT Service Desk Agent (All Genders)
Warsaw, PL, 02-285
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Job Location
- Sieroniowice (Ujazd district)
Your Key Responsibilities
- Ensuring the operational operation of end devices (e.g., administration, installation, repair processing, inventory management), if necessary, under the guidance of experts of the IT subsystems.
- Identification and resolution of problems related to delivery, installation, and connection of IT devices at the user's workplace.
- Analysis and correction of system and program errors for issue resolution (Level 2).
- Technical support for end users regarding IT systems.
- Escalation of unresolved issues according to the IT Incident Management process.
- Updating tickets, creating activity reports, as well as proper recording, documentation, and closure.
- Ensuring proper system administration in regular operations (e.g., administration, monitoring, implementation of roles and rights).
- Participation in the operation of IT subsystems (e.g., release changes, changes, extensions).
Your Qualifications
- Successfully completed education in information technology.
- Good knowledge of Microsoft operating systems and Microsoft 365.
- Experience in Logistics IT or Operations IT is advantageous.
- Knowledge in supporting user end devices and media technology, and their integration into IP networks.
- A strong can‑do approach with solution‑oriented mindset.
- Very good command of the English language (min. B2).
- Analytical and forward-looking thinking as well as independence.
Our Offer
- Be a part of a global company & team with a diverse variety of backgrounds, skills and views.
- Make an impact! Join the team responsible for establishing new processes in our new Central Logistics Center in Sieroniowice!
- Work in modern workplace featuring advanced technology and ergonomic conditions, as safety, health, and well-being is our priority.
- Grow with us! Get access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all your skills in practice.
- We offer attractive benefits package, such as medical care, sports card and group life insurance for you and your family.
- Our Cafeteria Platform allows you to choose from various benefit options with points added monthly to your account.
- For each successful recommendation of a new colleague, you will receive a financial bonus. Invite your friends to join us and have a real impact on shaping our atmosphere!
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your Contact
Schaeffler VLS Poland sp. z o.o.
Julia Dziagacz
Keywords: Graduates; Technician; Full-Time; Unlimited; Digitalization & Information Technology;
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Service Desk, Technical Support, Network, Customer Service, Technology