Customer Service Representative (Aerospace)
Stratford, CA, N4Z 1H3
Are you looking for a dynamic, team-based company with opportunity for development? If so, look no further! Schaeffler Aerospace Canada Inc. is growing in leaps and bounds and is looking to add to its team of great, full-time employees.
Schaeffler is a dynamic global technology company, and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Our Offering
- Competitive wages;
- Eligible for medical and dental benefits the 1st of the month following date of hire;
- Regular increases, dependent upon performance, until top rate is reached;
- Opportunities for advancement into varying positions with higher pay scales;
- Up to 6% in Pension Matching Contributions, effective 60 days from benefits activation;
- An annual Defined Profit-Sharing Plan (dependent upon company performance);
- Employee Discount programs are available for all employees;
- Clean, bright and climate-controlled production areas;
- This posting is for an existing vacancy;
- AI is not used to review our applicants.
Your Key Responsibilities
- Review customer releases. Maintain SAP order intake system. Enter customer sales orders and run reports in SAP.
- Identify and report any significant changes in customer demand.
- Respond to customer inquiries. Answer or obtain answers to these inquiries.
- Complete expedite sheets and arrange expedites when necessary.
- Prepare and transmit shipping notices as required by external customers
- Maintain customer websites in adherence to customer specifications.
- Review customer delivery performance web information and dispute lost points as required.
- Act as a liaison between Schaeffler and the customer in promoting and coordination the customer’s requirement internally.
- Process customer purchase orders to delivery.
- Maintain departmental records and files.
- Invoice ales orders per the PO requirements.
- Prepare all customs documentation.
- Prepare Quality documentation related to the release of the PO.
Your Qualifications
- College/ university education in customer service, production scheduling/ planning or a related discipline.
- Three years in customer service or related disciplines.
- The incumbent must have strong planning, organizing and presentation skills.
- Knowledgeable of customs related rules, regulations and procedures.
- Computer literacy, basic understanding of business administration, excellent verbal and written communication skills, and multi-task oriented.
- Customer service skills.
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your Contact
Schaeffler Aerospace Canada Inc.
Jennifer Lois Alexander-Cormier
+15192766582
Schaeffler Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Candidate must be able to pass Canadian Controlled Goods Assessment and criminal background check and be compliant with International Traffic in Arms Regulations (ITAR).
NOTE: Exemptions to the Canadian government to grant temporary residents/international students access to their export controlled goods is required and takes a minimum of 2 months from offer acceptance for processing. This may delay start dates for candidates on temporary work permits.
Keywords: Experienced; Coordinator; Full-Time; Unlimited; Supply Chain Management;
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Supply Chain Manager, Supply Chain, Customer Service Representative, ERP, SAP, Operations, Customer Service, Technology