IT Systems Eng. (IMAC)
Pune, IN, 412106
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
Core Domain Skills (Primary):
· Coordination and execution of global IMAC processes
· Ensuring standardized IT device lifecycle management in collaboration with regional IT teams
· Monitoring and optimizing service quality through KPIs and process improvements
· Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives
· Managing escalations and troubleshootings related to global IMAC activities, (to support
the Edge IT)
· Maintaining process documentation and providing guidelines for Edge IT & regional teams
Complementary Cross Domain Skills (Secondary):
· Engaging with external service providers to improve service delivery
· Supporting ITIL-based service processes and ticket management
· Assisting in the implementation of automation and self-service solutions
· Collaboration with workplace standardization team
Your Qualifications
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Education:
· Bachelor's degree in Information Technology, Computer Science or related field.
· Certification such as ITIL, Service Management (preferred)
Experience:
· More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations
· Hands-on experience with IMAC processes, hardware deployment and IT Service coordination
· Familiarity with IT Service Management Tools (e.g. ServiceNow)
· Excellent stakeholder management skills and the ability to simplify complex technical information.
· Strong problem-solving abilities and an analytical mindset.
· Outstanding teamwork and communication skills
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your Contact
Schaeffler Technology Solutions India Pvt. Ltd.
Vineet Panvelkar
For technical questions, please contact this email address: technical-recruiting-support-AP@schaeffler.com
Keywords: Experienced; Engineer; Full-Time; Unlimited; Digitalization & Information Technology;
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Computer Science, Systems Engineer, Technology, Engineering