IT Solutions Eng. (HR Service JR Expert)

Your Key Responsibilities

• Oversee the on- and offboarding processes for external partners, ensuring smooth integration and efficient operations within the organization.
• Facilitate a seamless orientation and ensure external partners find their way effectively in our company culture and systems.
• Contribute to process improvement initiatives aimed at enhancing the onboarding and lifecycle management of external partners.
• Ensure accurate reporting and data management to support strategic decision-making related to external partner operations.
• Support the customization of Employee Self-Service (ESS) and Manager Self-Service (MSS) portals to accommodate international requests and ensure alignment with organizational needs.
• Collaborate with cross-functional teams to understand requirements and assist in implementing adjustments to HR systems.
• Resolve incident tickets and service requests, coordinate ticket handover and specific case management with external partners.
• Develop and maintain documentation, standards, and best practices.
• Participate in scrum events and maintain JIRA for agile work organization.

Your Qualifications

• Completed studies in Business Informatics, Computer Science, Business Administration, or a comparable qualification.
• First experiences in HR IT project management, particularly in employee self-service (ESS) and manager self-service (MSS) portals.
• Knowledgeable in SAP HR systems, demonstrating strong competency in using SAP for effective HR solutions and processes.
• Strong problem-solving skills and analytical thinking.
• Excellent communication skills, both written and verbal, in English.
• Ability to work independently and proactively within a team environment.
• Experience with Agile development methodologies and tools, such as Scrum, Kanban, JIRA.
• Familiarity with enterprise systems and understanding of integration challenges within complex ERP environments is a plus.