Specialist - Sales and Customer Service
Puebla Huejotzingo, MX, 74160
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Ensure good document control
- Order entry, shipping and invoicing
- Handle incoming calls or inquiries from prospective customers or clients.
- Transfer customer calls to appropriate staff
- Provide customers with general product and service information.
- Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SFDC
- Follow-up on outstanding customer inquires.
- Assist customers effectively by solving customer disputes.
- Completing supporting paperwork
- Set-up of new customers in SAP and update existing records where needed.
- Research billing issues
- General administrative support
- Keep records of customer interactions (for instance, by using Services for Object)
- Foster relationships with internal and external customers
- Profound knowledge of domestic and international shipping requirements
- Profound knowledge of international shipping documents and why they are required
- Profound knowledge of country specific requirements
- Profound knowledge of Letter of Credit/Bank Guarantees
Your Qualifications
- Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise.
- English proficient
- Bachelor’s Degree
- Experience working in a multi discipline team
- Experience with SAP
Bonus Points: Knowledge in Sales Force and Proficient French intermediate lenguage skills
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler Transmision, S. de R.L. de C.
Cinthya Duran
Keywords: Experienced; Professional; Full-Time; Unlimited; Sales Management;
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Bank, Banking, Database, Customer Service, Finance, Technology, Research