Specialist - Sales and Customer Service
Puebla Huejotzingo, MX, 74160
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Review customer purchase orders/contracts
- Executes order fulfillment processes
- Responds and follows-up on customer inquirires and relevant customer activities
- Accessing customer internet sites/portals and being a liaison with customer service accounts, Schaeffler affiliates, and the accounting department
- Executing order fulfillment processes, confirming pricing and responding to customer inquiries and complaints
- Coordinating with other departments and external providers and managing vendor-owned inventory projects
- Coordinating and following up a solution(s) for any issues blocking order fulfillment
- Preparing business-related reports and coordinating sales and quality returns
- Initiating debit/credit requests and resolving customer complaints
- Coordinating other relevant and/or exceptional customer and sales operations issues
- Support intercompany business processes
- Serve as a contact point for customer master data changes
Your Qualifications
- Associate's degree or applicable experience in a sales, marketing, or engineering department
- One year minimum customer serivce experience in a manufacturing environment
- Extremely self-motivated & drive to achieve results
- Continuous improvement
- Assertive and proven creative approach to solving problems
- Data management
- SAP R/3 SD Module, Microsoft Office Knowledge (Outlook, Excel, Teams, etc.), Salesforce Service Cloud advantageous
- Advanced English
- Advanced French
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler Transmision, S. de R.L. de C.
Cinthya Duran
Keywords: Experienced; Professional; Full-Time; Unlimited; Sales Management;
Job Segment:
Fulfillment, Sales Operations, SAP, ERP, Operations, Sales, Customer Service, Technology