Global Loyalty Manager

Your Key Responsibilities

• Strategically and operationally manage the global customer loyalty program under the Schaeffler REPXPERT brand.
• Assume responsibility for monitoring and steering both performance and cost of the loyalty program across multiple regions.
• Further increase the attractiveness of the program, including but not limited to establishing localized bonus shops in collaboration with central departments and regional teams.
• Initiate and lead projects with both internal and external service providers, including planning, conceptualization, roadmap planning, and delivery.
• Establish and foster a virtual team of regional and local loyalty managers.
• Keep closely in touch with customers, users, and the activity of competitors to inform your activities.
• Act as an evangelist for the loyalty program within the organization across product management, sales, and marketing.

Your Qualifications

• Demonstrated experience in managing a customer loyalty program with over 100,000 subscribers, ideally in a professional and/or industrial setting.
• Several years of hands-on experience in project management, leading complex projects.
• Used to defining and steering by key performance indicators, yet equipped with strong customer orientation.
• Professional handling of Microsoft Office applications.
• Affinity for automotive topics is desirable.
• Fluency in English; German and/or additional languages are an advantage.
• Valid work permit for CZ mandatory

We Offer

• 30 vacation days per year
• MultiSport card including employer's contribution
• Cafeteria System (edenred) 
• Daily meal allowance 
• Employer contribution to the employee's pension scheme
• Salary compensation during illness, according to company policy
• Company laptop and phone
• Hybrid Working (2 days / week home office)