Customer Service Representative (Industrial Bearings) - Oakville, Ontario

Our Offering

• Competitive wages – Range: $60,000 - $80,000 / year;
• This position is located onsite in Oakville, Ontario;
• Eligible for medical and dental benefits the 1st of the month following date of hire;
• Regular increases, dependent upon performance, until top rate is reached;
• Opportunities for advancement into varying positions with higher pay scales;
• Up to 6% in Pension Matching Contributions, effective 60 days from benefits activation;
• An annual Defined Profit-Sharing Plan (dependent upon company performance);
• Employee Discount programs are available for all employees;
• Clean, bright and climate-controlled production areas;
• This posting is for an existing vacancy;
• AI is not used to review our applicants.

Your Key Responsibilities

• Provide qualified support services for assigned customer group and sales organization, at all stages of the order attainment and fulfillment process.
• Implement and align the service standards agreed (concerning e.g. quotation and contract management, price list management, master data management, etc.).
• Develop and implement internal interfaces to ensure efficient end-to-end processes.
• Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions.
• Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier.
• Provide advice to accountable stakeholder in the sales organization or with the supplier organization.

Your Qualifications

• Undergraduate Degree in Business Administration, Engineering
• 3 to 5 years

Aspects

Operates as link between sales organization and assigned customer groups.