Sales Service Specialist
Milan, IT, 20156
Schaeffler è una dinamica azienda tecnologica con sedi in tutto il mondo e il suo successo è stato il risultato del suo spirito imprenditoriale e della lunga storia di proprietà privata. Ti sembra interessante? In qualità di partner di tutte le principali case automobilistiche e dei protagonisti nei settori aerospaziale e industriale, offriamo molte opportunità di sviluppo.
Responsabilità principali
The Sales Service Specialist is a key resource to support Sales in customers’ relations. He/She is also key resource for the invoicing process and credit management, aligning internal local processes with corporate guidelines. There are 3 main areas of activity:
Sales Service, Customer Sales Service:
• Monitoring and clarification of local accounts receivables and credit limits
• Management of past dues in conjunction with local finance
• Handling of commercial customer complains. Initiation of good will credit notes in conjunction with the respective departments
• Creation of credit and debit notes based price deviations
• Maintenance of customer relevant data and processes in CRM-Tool
• Commercial support of the local sales team and local customers regarding the operational business.
Contract Management, Local Contract Specialist:
• Ensure compliance with all relevant and latest guidelines and processes in region Europe
• Support in the creation of new local contracts as well as update existing local contracts
• Conduct the administration of local contracts for the respective country
• Act as contact point for local sales, management and legal regarding all contract related topics
• Assure that all contracts of the region are stored in the central contract database
Bonus Management:
• Cooperation in Bonus management activities
• Management of approval’s flow according to approval guideline
• Credit notes for Bonuses
• Claims Management Support (Warranty)
• Credit/Debit notes related to Warranty (including QM closure)
• Credit/Debit notes related to Logistics and Transport claims (including QM closure)
• Debit note transport cost (claims not justified or stock cleanse)
Qualifiche
• Degree in Business Administration with relevant experience in Sales Service, preferably in the Automotive industry
• Good English level
• Good knowledge of Microsoft Office package (Excel and Power Point mandatory)
• Good knowledge of SAP R/3
• Strong analytical and communications skills
• Proactive approach
• Ability to work in a team
Location: Milano + home office
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Il tuo contatto
Schaeffler Vehicle Solutions Italy S.r.l.
Giulia Porcini
Parole chiave: Esperto; Coordinatore; Tempo pieno; Indeterminato; Sales Management;