Sales Service Specialist
Milan, IT, 20156
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
The Sales Service Specialist is a key resource to support Sales in customers’ relations. He/She is also key resource for the invoicing process and credit management, aligning internal local processes with corporate guidelines. There are 3 main areas of activity:
Sales Service, Customer Sales Service:
• Monitoring and clarification of local accounts receivables and credit limits
• Management of past dues in conjunction with local finance
• Handling of commercial customer complains. Initiation of good will credit notes in conjunction with the respective departments
• Creation of credit and debit notes based price deviations
• Maintenance of customer relevant data and processes in CRM-Tool
• Commercial support of the local sales team and local customers regarding the operational business.
Contract Management, Local Contract Specialist:
• Ensure compliance with all relevant and latest guidelines and processes in region Europe
• Support in the creation of new local contracts as well as update existing local contracts
• Conduct the administration of local contracts for the respective country
• Act as contact point for local sales, management and legal regarding all contract related topics
• Assure that all contracts of the region are stored in the central contract database
Bonus Management:
• Cooperation in Bonus management activities
• Management of approval’s flow according to approval guideline
• Credit notes for Bonuses
• Claims Management Support (Warranty)
• Credit/Debit notes related to Warranty (including QM closure)
• Credit/Debit notes related to Logistics and Transport claims (including QM closure)
• Debit note transport cost (claims not justified or stock cleanse)
Your Qualifications
• Degree in Business Administration with relevant experience in Sales Service, preferably in the Automotive industry
• Good English level
• Good knowledge of Microsoft Office package (Excel and Power Point mandatory)
• Good knowledge of SAP R/3
• Strong analytical and communications skills
• Proactive approach
• Ability to work in a team
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler Vehicle Solutions Italy S.r.l.
Giulia Porcini
Keywords: Experienced; Coordinator; Full-Time; Unlimited; Sales Management;
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CRM, Database, SAP, Technology, Automotive, Sales