Quality Management Professional

Your Key Responsibilities

Governance

• Maintain Company Quality Management System and ensure the ISO 9001 quality standards are met;
• Define, maintain, and review process quality standards/KPIs and ensure compliance;
• Draft and maintain quality system documents such as Procedures, Work Instructions, forms, and similar documents;
• Accountable for the Quality monthly newsletter distribution and monitoring of necessary updates and implementation.

System Audit Coordination and Follow up

• Coordinate and manage preparatory activities for System Audits;
• Lead and participate in System Audits verifying audit reports fulfillment and subsequent validation of implemented actions.

Customer Complaint and Product Quality Management

• Handle Customer Complaints (products and services) and related problem-solving activities (containment actions, root cause analysis, definition and implementation of countermeasures) in coordination with relevan functions/warehouses;
• Handle and inspect Customer Returns with local warehouse;
• Manage in cooperation with the relevant functions and warehouses eventual quality alerts/recalls;
• Manage products Non-conformities and related problem-solving activities.

Cross-Departmental Support and Continuous Improvement

• Provide guidance and support to different departments both on products quality and governance matters;
• Plan and coordinate quality control activities to ensure adherence to established standards;
• Contribute to the company's continuous improvement;
• Implement and maintain reporting to monitor department performance;
• Contribute to different projects lead by the Region.

Your Qualifications

• Bachelor degree in Engineering or equivalent titles
• Previous experience as a quality coordinator in the Automotive sector
• Knowledge and ability to apply ISO 9001 standards
• Proficiency in using data management software and databases
• Strong data analysis skills in general (i.e. Excel, power BI)
• Knowledge of SAP
• Teamwork-oriented
• Empathy and interpersonal communication skills, capable of interfacing and interacting with all hierarchical levels
• Fluent spoken and written English to manage relationships with Head Quarter and relevant functional area
• Knowledge of the German or Spanish language will be considered an advantage

Location: Milano - requested weekly presence at the Warehouse located at Momo (Novara)