Specialist, SSC - Order Entry
Kuala Lumpur, MY, 52200
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Receive and check orders against contracts; create, book and confirm sales orders based on purchase orders from customers or sales representatives
- Coordination of prices differences in commercial condition and missing information, material discrepancies with internal sales
- Check references to quotations or contracts
- Change orders and update quantity contracts (customer driven)
- Maintnenance and implement changes in scheduling agreements in alignment with end-customer; quantity increase/decrease, postponement or scheduling agreement delivery date change
- Handle delivery blocks
- Check order entry via MEDIAS and in case of any error, makes corrections in SAP
- Process EDI errors for external sales order
- Download demand orders from customer portal and upload delivery information to customer portal
- Create and send order confirmation to customer
- Handling of customer inquiries & case creation in Salesforce Service Cloud (such as Delivery Improvement/Order Change request)
- Monitor all delivery notes (DN) are created without errors and, if necessary, issue DN manually
- If applicable, request and cross-check all necessary shipment documents and conditions
- Handling of delivery exceptions (special transport)
- Delivery coordination with Transport Management; request for proof of delivery and, if applicable, follow up on shipment documents
Your Qualifications
- Degree in Supply Chain Management or comparable specialization
- Minimum 1 year proven experience in a customer service or demand management position of an international organization
- Good knowledge of SAP Module, Salesforce service Cloud advantageous
- Proficiency with MS-Office (Excel, Power Point)
- English language level allowing business communication (mandatory)
- Customer centricity; maturity to communicate and negotiate with customers
- Preciseness and carefulness in terms of data handling
- Compliance management
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your Contact
Schaeffler Bearings (Malaysia) Sdn. Bhd.
Amirul Azwa Bin Zulkafly
For technical questions, please contact this email address: technical-recruiting-support-AP@schaeffler.com
Keywords: Experienced; Coordinator; Full-Time; Unlimited; Supply Chain Management; Supply Chain Management
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Supply Chain Manager, Supply Chain, Supply, SAP, ERP, Operations, Technology