Mgr. People & Competence

Your Key Responsibilities

• Lead, hire, and manage employees in agile roles (Product Owner, Scrum Master, People & Competence Manager), including succession planning and onboarding
• Oversee the transfer, implementation, and smooth operation of IT products and processes, ensuring compliance and continuous documentation.
• Conduct monthly KPI and cost analyses, propose corrective actions, and drive cost optimization initiatives.
• Coordinate IT investment plans, budget proposals, and project governance, including preparation for annual audits.
• Support and advise project leaders in improvement, transition, and digitalization initiatives.
• Handle customer escalations using the defined escalation matrix and ensure problem-free service delivery.
• Monitor product/process changes, capacity studies, and resource allocation to maintain performance.
• Foster employee engagement, employer branding, and personal development through coaching and support.
• Provide quality documentation and ensure compliance with audit requirements.
• Identify competence gaps and collaborate with product owners and development teams to close them

Your Qualifications

• University degree (Diploma, Master’s, or Doctorate) in Business Administration or related field
• Minimum 5 years of professional experience in the functional area
• At least 5 years of people management experience, covering performance management and talent development
• Proven experience in building and developing shared service organizations or similar structures
• Strong stakeholder management and organizational change management expertise
• Familiarity with agile methodologies (SAFe, SCRUM, KANBAN)
• Knowledge of quality management methods and tools
• Proficiency in MS Office; experience with SAP R/3 (SD, MM modules), SAP APO, and Salesforce Service Cloud is advantageous
• Excellent communication and collaboration skills, with constructive assertiveness and conflict resolution capability
• Strong process orientation, methodical approach, and negotiation skills
• Analytical reasoning and sound judgment, with ability to present and implement complex technical issues in multi-stakeholder environments
• Results-driven mindset with motivational and persuasive ability
• Entrepreneurial thinking and proactive action orientation
• Fluent in business English