IT Hub Manager

Your Key Responsibilities

• Management of assigned employees
• Participation in the transfer of Information Technology products and related tasks and activities (particularly regarding recruitment and qualification)
• Participation in ensuring that the transferred processes are initiated, implemented and run without issues
• Handling of customer escalations based on the defined escalation matrix
• Legally compliant organization of the transferred procedures and processes within the Information Technology function and ensuring problem-free operation, including continuous documentation of the procedures and content
• Further development and configuration of the Information Technology function as part of global IT organization within the A/P Shared Service Center
• Assists project leaders in local and central departments which are conducting improvement or transition projects
• Assists on further optimization projects to optimize and digitalize processes and tools
• Performs monthly analyses of KPIs, key figures, analyses, proposes and tracks actions to fit planned spending
• Sets up further corrective actions for actions and / or cost-cutting activities that have not proven effective\
• Is responsible for complete governance, including in preparation for annual audits
• Participates in SSC IT project budget planning and controlling
• Responsible for coordinating the IT investment plan and cost proposals, justifying, documenting, submitting for approval and running the projects in plan, in strict correlation with loading of capacities
• Establishes together with the hierarchical superior optimizing projects and measures to achieve budgeted cost objectives
• Organizes, tracks and provides resources for the processes implemented in SSC IT Service Delivery
• Monitor the implementation of product and / or process changes
• Responsible for coordination of the periodic analysis of capacity studies in the SSC IT Service Delivery department
• Plans, hires and manages employees on agile roles (Product Owner, People & Competence Manager, Scrum Master) with calibration and succession planning
• Organizes and conducts operational team meetings regularly, individual one-one meetings on regular basis, monitors and analyses the indicators established for the department together with the team
• Establishes, communicates and tracks the achievement of each direct report and the team
• Supports onboarding process for new employees
• Provides necessary quality documentation and supports quality audit, including audit responsibilities and Local Process Responsible (LPR)
• Manages capacity in the context of overall performance
• Supports the teams' ability to work and learn by removing hurdles and enabling solutions when designing the working environment.
• Supports Employer Branding and Employee Engagement initiatives
• Supports and advises his employees in their personal development
• Analyzes current competence gaps in coordination with relevant product owners and development teams

Your Qualifications

• Successfully completed university degree (diploma, master's degree or doctorate) in Business Administration or related work experience
• Minimum 5 years of working experience in the functional area
• Minimum 5 years of people management experience (full performance management cycle & talent development)
• Experience in introducing and developing of shared service organizations or similar structures
• Stakeholder management experience
• Organizational change management experience
• Agile methods, e.g. SAFe, SCRUM, KANBAN
• Methods and instruments of quality management
• MS Office, SAP R/3 SD,MM Modul, SAP APO, Salesforce Service Cloud advantageous
• Constructive assertiveness and conflict capability
• Solution-oriented communication and collaboration skills
• Pronounced process orientation
• Methodical approach and negotiation skills
• Analytical reasoning and judgment
• Ability to assess, present and implement complex technical issues in complex stakeholders environment
• Strong orientation for results and goals
• Motivational and persuasive ability
• Entrepreneurial thinking and action
• Fluent business English