Field Service Engineer
Joplin, MO, US, 64804 Lisle, IL, US, 60532
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Overview
We are seeking a dedicated and skilled Field Service Engineer (FSE) to enhance our industrial aftermarket sales and service efforts in Missouri, Kansas, Iowa, Nebraska, and Colorado. The ideal candidate will play a crucial role in fostering strong relationships with customers while providing top-tier technical support and training.
Your Key Responsibilities
- Cultivate and maintain positive relationships with Schaeffler customers by delivering exceptional support and service.
- Serve as the first point of contact for technical inquiries from customers and the sales team, resolving application and equipment issues efficiently.
- Conduct on-site bearing inspections and perform failure analysis, providing detailed reports to customers.
- Offer hands-on assistance with bearing mounting and dismounting processes.
- Collaborate closely with Schaeffler Field Sales Representatives to promote bearings, maintenance tools, lubrication systems, and condition monitoring equipment.
- Document vital customer information related to bearings and applications, sharing insights with the Schaeffler Industrial Sales Group, Industry Managers, and Product Line Managers.
- Provide value-added services that result in documented cost savings for customers, demonstrating the impact of Schaeffler’s offerings.
- Develop expertise in product features and their application to address customer issues effectively.
- Develop a comprehensive knowledge of industry processes, equipment, and bearing applications pertinent to various key sectors including: Cement, Steel, Wind Energy, Electric Motor Repair, Pumps, Power Generation, Aggregate, Rail, Food Processing, Centrifuge Repair, Production Machinery, and Industrial Automation.
- Independently manage a proactive schedule of customer visits to expand business opportunities and establish the FSE as a trusted resource.
Your Qualifications
- Bachelor’s degree or equivalent experience in field service engineering.
- In-depth expertise in bearing inspection techniques.
- Proven ability to work independently and collaboratively within diverse teams.
- Exceptional analytical skills, with a strong attention to detail.
- Comprehensive knowledge of maintenance and reliability solutions applicable to relevant industrial sectors.
- Willingness to travel up to 50% overnight to support Schaeffler customers as needed.
- Technology competent, with proficiency in Microsoft Office Suite and the ability to utilize CRM systems, including Salesforce.
- Strong communication skills, including the ability to listen actively, and effectively convey information through oral, written, and presentation channels.
- External applicants must be authorized to work in the US without employment visa or other sponsorship.
Our Offering
- Medical, dental and vision insurance
- Life insurance and 401k eligible with up to 6% company match
- Paid Time Off (PTO): Vacation days, personal days, and sick leave
- Company vehicle including fuel and maintenance
See all of our benefits at: Schaeffler Benefits
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler Group USA Inc.
Jason Gould
Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.
Keywords: Sales Management;
Nearest Major Market: Joplin
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Maintenance, Field Engineer, Field Service, CRM, Aerospace Engineering, Manufacturing, Engineering, Technology