Customer Quality Eng.

Your Key Responsibilities

Roles & Responsibilities:

• Ensure complaint handling complies with company procedures, customer requirements, and applicable quality standards (ISO 9001, IATF 16949, etc.). at Clutch Releasing System Product line. 
• Act as the primary contact for customer complaint-related communications.  
• Provide timely updates on investigation progress and corrective actions.  
• Ensure professional handling of customer concerns to maintain customer satisfaction. 
• Receive, log, and track customer complaints through the complaint management system. 
• Coordinate cross-functional investigations with Quality, Production, Engineering, Logistics teams. 
• Support quality improvement initiatives to reduce customer complaints. 
• Prepare complaint reports, 8D reports, and customer response documents. 
• Maintain accurate complaint records and supporting evidence. 
• Ensuring that the CAPA are implemented and monitoring the effectiveness to achieve the specified targets.  
• Required Skills:  
• Strong problem-solving and analytical skills. 
• Knowledge of 8D, CAPA, 5 Why, and Root Cause Analysis tools. 
• Excellent communication and customer-facing skills. 
• Strong organizational and coordination abilities. 
• Proficiency in MS Office (Excel, PowerPoint, Word). 
• Knowledge of ERP and quality management systems. 
• Ability to work with cross-functional teams.

Your Qualifications

Qualification & Experience :
DME, BE Mechanical with 5 to 7 years of relevant experience