Internal Sales & Customer Service Specialist - Humanoids
Fort Mill, SC, US, 29715
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Support the implementation, development, and rollout of Humanoid projects within BIS to ensure successful delivery and alignment with business goals.
- Act as the primary contact for Global Key Account management and Sales, facilitating effective communication and coordination.
- Coordinate and lead recurring status meetings to monitor project progress, production schedules, and material availability.
- Manage part production status by selecting appropriate finished goods for testing and project development using SAP plant views and saleable material numbers.
- Perform material description-based global inventory searches, including evaluation of multiple pack codes and variations, to identify viable substitutions.
- Develop budgetary, sample, and series production pricing in collaboration with the Pricing Team to support financial planning.
- Engage in capacity and investment discussions with Global CCO/BU to align Estimated Annual Usage (EAU), lead times, and ramp-up requirements.
- Submit RFMM requests to establish material views in delivery plants (e.g., Crossville) for placing firm or free-of-charge orders.
- Handle sales order creation, initial order processing, and ongoing order tracking to ensure timely fulfillment.
- Liaise with suppliers and global inventory owners to confirm stock availability, explore options to reduce lead times, and obtain accurate ETAs for inbound products.
- Manage delivery escalations, premium freight requests with cost estimates, and coordinate Customer PPAP activities to support quality and logistics requirements.
Your Qualifications
- Bachelor’s degree or equivalent professional experience in a relevant field
- Proven long-term experience within an industrial company environment
- Extensive proficiency with SAP systems and related processes
- Strong experience collaborating with global teams across multiple time zones
- Background in sales, product management, or project management processes and tools, preferably within Schaeffler Group or a similar industrial organization
- Excellent command of the English language, both written and verbal
- Strong conceptual thinking, analytical abilities, and effective communication and implementation skills
- Preferred knowledge of industrial market dynamics, competitor landscape, and product portfolios
- External applicants must be authorized to work in the U.S. without employment visa or other sponsorship
Our Offering
- Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
- Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
- Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
- Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
See all of our benefits at: Schaeffler Benefits
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler Group USA Inc.
Jason Gould
Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.
Keywords: Sales Management;
Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
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SAP, ERP, Project Manager, Product Manager, Customer Service, Technology, Operations