Director - Quality (BIS)

Your Key Responsibilities

• Provide strategic guidance and support to local Quality Leadership teams across Industrial Plants to drive continuous improvement.
• Champion the use of problem-solving methodologies and tools to address quality concerns and enhance Quality Management Systems.
• Oversee and support Quality Audits within Business Division plants to ensure compliance and identify improvement opportunities.
• Lead resolution of escalated customer quality issues, serving as a trusted authority on Customer Quality matters.
• Negotiate internal agreements with Business Unit leadership to align quality objectives and resources.
• Implement, monitor, and report on key performance indicators (KPIs) related to quality processes and outcomes.
• Serve as the Product Safety and Conformity Representative – Business Operative (PSCR-BO) for the North American and Mexico sub-region, adhering to defined roles and responsibilities outlined in P 170010 Annex 1 and associated competencies described in Annex 2.
• Maintain timely and transparent communication with Schaeffler Management regarding escalated customer issues and quality risks.
• Negotiate and manage agreements with customers concerning high-impact quality issues, fostering mutually beneficial solutions.
• Lead escalated complaint management and facilitate high-level customer discussions to resolve critical quality concerns.
• Coordinate the review and communication of customer-specific quality requirements to ensure alignment and compliance.
• Actively participate in APQP (Advanced Product Quality Planning) meetings for Industry products to support proactive quality planning.
• Deliver regional training on key quality topics, including FFQ-A, 8D problem solving, 3x5 Why analyses, and Layered Process Audits (LPA), to build capability and promote best practices.

Your Qualifications

• Bachelor’s degree in Engineering or equivalent technical qualification
• Over 10 years of experience in the Automotive or Industrial sector, with a minimum of 5 years preferred within Schaeffler
• Exceptional engineering expertise combined with strong statistical analysis skills
• Demonstrated leadership and management capabilities, with proven ability to lead teams and drive organizational change
• Proven track record in customer management and effective stakeholder engagement
• Strong problem-solving aptitude with the ability to conceptualize and implement solutions
• In-depth knowledge of quality principles, methodologies, and industry best practices
• Comprehensive understanding of key business functions, products, and processes within the Business Division
• Excellent verbal and written communication skills, including presentation and multi-tasking abilities
• Proficient in SAP, MS Office, and other relevant PC applications
• Ability to lead by example, build strong relationships, and influence cross-functional teams
• Capacity to maintain confidentiality and demonstrate assertiveness when required
• Willingness and ability to travel up to 25% to North American Industrial plants, customer sites, and product containment locations
• External applicants must be authorized to work in the US without employment visa or other sponsorship

Our Offering

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind. 
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future. 
• Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs. 
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.  

See all of our benefits at: Schaeffler Benefits