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Customer Service Coordinator

Location: 

Fort Mill, SC, US, 29715

Job Requisition ID:  23189

 

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.  

 

Your Key Responsibilities

  • Executes order fulfillment processes for an assigned customer group or an assigned group of products.
  • Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
  • Provide explanations and solutions to customers to ensure customer satisfaction.
  • Coordinate with other departments and external providers to implement corrective actions.
  • Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
  • Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

 

Basic Qualifications:

  • 2-year college degree
  • Working knowledge of office technology
    • Computer applications (SAP, Outlook, Excel, etc.)
    • Phone etiquette
  • Excellent communication skills, both verbal and written
  • Time management skills and multi-tasking for working in a fast-paced environment
  • Ability to prioritize in a fast-paced environment
  • Read reports and ability to use the data in reports for analysis
  • External applicants must be authorized to work in the US without employment VISA or other sponsorship

 

Preferred Qualifications:

  • 4-year college degree
  • Proficient in SAP
  • 2-3 years of customer service / accounts receivable experience in a manufacturing environment

Our Offering

  • Hiring Bonus: $1,000 after initial period
  • See all our Benefits on: www.schaefflerbenefits.com
  • Location: Tech Center
  • Department: Sales

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

 

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

 

www.schaeffler.com/careers

 

Your Contact

Schaeffler Group USA Inc. 

 

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

 

Keywords: strongertogether; Supply Chain Management;  

 

Job Type: Coordinator 
Job Family: Supply Chain Management 
Contract Type: Not Applicable 
Schedule: Full-Time 


Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
Job Segment: Logistics, Supply Chain Manager, Supply Chain, Accounts Receivable, Fulfillment, Operations, Finance

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