Group Leader - Customer Service
Danbury, CT, US, 6813
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Ensure appropriate order fulfillment processes to maintain high standards and address supply chain issues efficiently, for an assigned customer group or an assigned group of products.
- Establish and optimize standards and processes for Customer Services, including response times, issue resolution protocols, and customer satisfaction metrics.
- Plan and prioritize resources and capacity in team, ensuring optimal allocation of staff and tools.
- Ensure that any supply chain problems arising during the order processing phase (e.g. delays) can be solved timely for the customers, minimizing impact on service quality and delivery commitments.
- Identify optimization areas of supply chain and report to accountable management.
- Implement operational measures to enhance service delivery and efficiency.
Your Qualifications
Required:
- Associate's degree or equivalent relevant customer service experience
- Working knowledge of office technology:
- Computer applications (SAP, Outlook, Excel, etc.)
- Phone etiquette
- Excellent communication skills, both verbal and written
- Time management skills and multi-tasking for working in a fast-paced environment
- Ability to prioritize in a fast-paced environment
- Read reports and ability to use the data in reports for analysis
- This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
- Applicants must be authorized to work in the US without employment VISA or other sponsorship
Preferred:
- Bachelor's degree
- Proficient in SAP
- 2-3 years of customer service / accounts receivable experience in a manufacturing environment
- Previous experience in leadership position
Our Offering
- Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
- Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
- Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
- Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
See all of our benefits at: Schaeffler Benefits
We look forward to your application.
Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.
Keywords: Supply Chain Management;
Job Segment:
Supply Chain, Supply Chain Manager, Manager, Accounts Receivable, Fulfillment, Operations, Management, Finance