Customer Service Representative

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers’ inquiries and complaints and detect reasons for logistics problems arising.
• Maintain proactive communication with customers regarding order status
• Expedite existing orders in response to customer and sales inquiry
• Work directly with the sales team and internal departments as needed to assist customers with requests for quotes, engineering and quality issues/questions.
• Provide explanations and solutions to ensure customer satisfaction.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

• Associate's degree or equivalent relevant customer service experience (1-3 years)
• Working knowledge of office technology: Computer applications (SAP, Outlook, Excel, etc.)
• Phone/email etiquette
• Excellent communication skills, both verbal and written
• Time management skills, ability to prioritize and multi-task for working in a fast-paced environment
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

Our Offering

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following: 

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind. 
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future. 
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.  

See all of our benefits at: Schaeffler Benefits