Technical Training Engineer
Cuautitlán Izcalli, MX, 54769
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Develop and deliver comprehensive technical training programs tailored for mechanics and automotive service professionals.
- Provide on-site and remote technical support to the technical call center and to mechanics and customers, troubleshooting complex automotive issues.
- Collaborate with the Automotive Aftermarket Technical Support Team to update and optimize training content based on the latest product developments and market trends, creating videos, articles and podcasts.
- Monitor and assess the effectiveness of training sessions through feedback and performance metrics; implement improvements as needed.
- Serve as a subject matter expert during technical consultations, supporting problem resolution and continuous education.
- Coordinate logistics and materials for training sessions, ensuring all necessary tools and documentation are available.
- Maintain up-to-date knowledge of automotive technologies, diagnostics, and repair techniques relevant to the aftermarket.
- Support marketing and sales teams by providing technical insights and training support during customer engagements or events.
Your Qualifications
- Technical degree or equivalent qualification in Automotive Engineering, Mechanical Engineering, or related field.
- Proven experience in automotive aftermarket technical support, ideally with hands-on mechanical repair and diagnostics.
- Strong training and presentation skills with experience in developing and delivering technical training programs.
- Fluency in Spanish (native or bilingual) and proficiency in English; excellent communication skills for training delivery and support.
- Ability to travel within Mexico for on-site training and support activities.
- Strong problem-solving skills and ability to work independently as well as part of a team.
- Knowledge of automotive systems, diagnostic tools, and repair procedures specific to the aftermarket.
- Customer-oriented mindset with a focus on service quality and continuous improvement.
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your Contact
SCHAEFFLER VEHICLE LIFETIME SOLUTIONS MEXICO
Andrea Quintana
+525511040326
Keywords: Experienced; Engineer; Full-Time; Unlimited; Sales Management;
Job Segment:
Technical Support, Mechanical Engineer, Call Center, Aerospace Engineering, Technology, Customer Service, Engineering, Automotive