Sales & Customer Service Profess.

Your Key Responsibilities

• Delivering high-quality support to customers, resolving complex inquiries, and ensuring a positive customer experience. This role serves as an escalation point for difficult cases, supports junior team members, and helps improve service processes and customer satisfaction.
• Handle complex customer inquiries via phone, email, chat, or other channels.
• Resolve escalated complaints and service issues in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Maintain strong customer relationships and ensure a high level of satisfaction.
• Document customer interactions and update records in CRM systems.
• Collaborate with internal departments such as sales, logistics, operations, and technical support.
• Support and mentor junior customer service staff.
• Identify recurring issues and recommend process improvements.
• Monitor service quality and contribute to team performance goals.
• Ensure compliance with company policies and service standards. 
• Other as assigned. 

Your Qualifications

• Degree in Business Management or Logistics or related field.
• More than 5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Good command of English (written and spoken).
• Good communication and coordination skills.
• Experience in automotive and multinational company environment is preferred.
• Experience in SAP systems.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.