Sales & Customer Service Coord. (Contract)

Your Key Responsibilities

• Supprt Sales and Customer for any propose related documentation.
• Oversee daily customer service operations to ensure timely and accurate support ( submit quotation, issue order confirmation, ensure accurate pricing in customer's Purchase Order, issue Delivery Note to warehouse and follow up, Generate invoice and prepare all related documents for goods collection/delivery,etc.). 
• Attend and respond to customer needs or enquiry in a professional manner.
• Ensure seamless coordination between Customer,Sales, Operations, and 3PL to maintain high service levels.
• Manage order entry, allocation, stock confirmation, delivery scheduling, and invoice accuracy.
• Work closely with Sales, Operations, Supply Chain, and Finance teams to resolve issues and improve end-to-end customer experience.
• Manage complex customer issues and escalations effectively.
• Cooperate with the sales, supply chain and logistics teams to coordinate order fulfillment, delivery scheduling, and issue resolution, with a focus on customer satisfaction and cost efficiency.
• Investigate and resolve customer issues or complaints by effectively liaising with relevant departments.
• Implement initiatives to enhance overall customer satisfaction and retention.
• Monitor KPIs and drive continuous improvement.
• Provide regular reporting on order status, fulfillment performance, and customer feedback to relevant internal stakeholders.
• Other tasks assigned by superior. 

Your Qualifications

• Degree in Business Management or Logistics or related field.
• 3-5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Good command of English (written and spoken).
• Good communication and coordination skills.
• Experience in automotive and multinational company environment is preferred. 
• Experience in SAP systems.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.