Mg. Supply Chain Management & Customer Service

Your Key Responsibilities

• Supervises a team of sales service Coordinators for effective delivery of service to all levels of sales organization and customers.
• Ensure processing of incoming customer complaints.
• Ensure routing of complaints to the respective stakeholders.
• Ensure to keep the customer up-to-date regarding processing status.
• Suggest alternative products and services.
• Serve as an expert in handling complex queries.
• Full administrative support to Sales department.
• Attend and respond to customer needs or enquiry in a professional manner.
• Submission of accurate quotation to customer timely including cross referencing and material status check.
• Ensure accurate pricing in customer's Purchase Order is as per quoted before processing.
• Ensure customer's Order Confirmation tallies with the Purchase Order.
• Maintain and update customer backorder list.

Your Qualifications

• Critical Competencies:

  •             Degree in Business Administration, Logistic or Engineering

  •            At least 5-7 years of experience in Customer Service role handling international business.

  •             Independent, meticulous and team player.

  •             English, fluently spoken and written.

  •             SAP R/3 modules SD

  •             Basic knowledge for Automotive parts

  •             Working knowledge of Microsoft Office applications