Demand Management Order Processing, Industrial SEA (Contract)

Your Key Responsibilities

• 1.  To support establishment of Order Processing function together with SEA Order Processing team - Establishment of Order Processing departments in SEA Region sales areas based on customer requirements and required languages - To support implementation and roll-out Salesforce Service Cloud for inquiry management in SEA in Asia Pacific   2. Order Entry Responsible for firm business: Ensure that global order booking rules are implemented Check against contract (consistency check) If applicable, check order confirmation pre-requisites (e.g.letter of credit, financing, export control) and check against order book Create order Initial alignment on quantities with customer for quantity contracts Trigger capacity check: handover to Demand Processing in case of deviations Create and send order confirmation Upload of delivery information to customer portals, if applicable   3. Perform internal and external order change management Handling of customer requests in Salesforce Service Cloud Ensure that each inquiry is recorded in a ticket in Salesforce Service Cloud Demand and Capacity alignment with end-customer Change orders and update quantity contracts EDI error processing of external sales orders Proactive Handling of order changes caused by Schaeffler (AB-Monitor) Coordination of phase-in / phase-out with the customer Handling of customer request for product certificates   4. Logistics and invoicing Creation of delivery notes according to customer’s monthly capability (for Distribution) Execution of credit management If applicable, request / cross check all necessary shipment documents and conditions Handling of delivery exceptions (special transport) Delivery coordination with customer and forwarders Request for proof of delivery Follow up on shipment documents and save in SAP   5.Customer specific (Logistics) Requirements Establish regional responsibility for evaluation and documentation of customer specific logistics requirements Coordinate logistics requirements with all affected departments (Region / HQ / Corporate) in case of new requirements and request for changes Monitor implementation and alignment with end-customers Definition of counter measures in case of deviations   6.Project Management Implementation of projects in the context of continuous improvement process and quality management Support (sub-)projects with focus on Demand Management Alignment with process owner regarding extensive process changes or requirements (Δ-Analyses)

Your Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management or relevant field.
• A minimum of 1-3 years' proven experience in a customer service or Scheduler.
• Customer Centricity.
• Goal focus.
• Coordination skills.
• Maturity to communicate & negotiate with customers, subcontractors as well as with internal partners.
• Middle class English writing / speaking skill.
• Preciseness and carefulness in terms of data handling.
• Cost consciousness.
• Good command in English.