Service Now Demand Manager

Your Key Responsibilities

• Facilitate the demand management process, ensuring that all procedures align with company strategy.
• Identify and document the demands for new services, along with processing and evaluating them accordingly.
• Establish, oversee, and optimize the demand management process within the ServiceNow platform.
• Collaborate with business stakeholders to capture, analyze, and prioritize demand.
• Develop and maintain detailed demand management plans, schedules, project estimates, resource plans, and status reports.
• Conduct periodic reviews of the demand funnel to ensure it is being managed according to the decided process.
• Coordinate with stakeholders, regularly communicating to understand their requirements and to align them with the company's capability to deliver.
• Analyze key performance indicators (KPIs) and metrics related to demand management.
• Keep updated with the latest industry trends and technologies, especially those related to ServiceNow and its features.
• Develop and conduct training sessions for team members and key stakeholders to ensure adequate understanding and 
  use of demand management processes and tools. 

Your Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in demand management, preferably in a ServiceNow environment.
• Comprehensive understanding of ITIL processes, particularly related to demand management.
• Strong analytical skills, with the ability to interpret complex data and translate it into actionable strategies.
• Excellent stakeholder management skills, with the ability to communicate technical information effectively.
• Proficient in utilizing ServiceNow's demand management tools and software.
• Strong problem-solving abilities and attention to detail.
• Exceptional collaboration and team leadership skills. 
• Knowledge of the German language is preferred, but not mandatory.
• Preferably, ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist - IT Service Management (CIS-ITSM). 

Our Offering

• Onboarding & Integration: we help you settle in quickly through our onboarding program and a team that supports you;
• Health & Life Insurance: we provide private health plans and life insurance, so you can have peace of mind;
• Discounts: enjoy discounts from our partners on activities, trainings, goods etc.;
• Bookster Subscription: are you a passionate reader? Then you can borrow your favorite books from the Bookster Library;
• Professional Development: with our variety of projects and teams, you'll be able to learn new skills, develop and shape the career path that fits you best;
• Bonuses: performance bonuses reward your achievements, and thorough referral bonuses we thank you for helping our team grow;
• Gift for Special Occasions: celebrate Easter, 8th of March or the Winter Holiday;
• Vacation Days: we truly believe in long-term partnerships, and we’re committed to supporting your well-being with a generous vacation policy from the start of your journey with us;
• Meal Tickets: we’re happy to offer meal tickets as part of your everyday benefits, helping make your lunch breaks more enjoyable;
• Flexibility: you can balance your work and personal life with arrangements tailored to your job and responsibilities.