Technical Training Techn.

Your Key Responsibilities

• Adapts existing training materials to local needs, conducts technical training (programs, workshops) for technical service and sales staff, customers and/or sales partners.
• Plans, prepares, and conducts standardized and customized technical training, on request and/or on a regular base.
• Provides technical services consulting on request and/or on regular basis and ensures warranty and quality of services.
• Produces local technical content.
• Delivers remote support to customers, executes field visits and performs support at fairs and events.
• Delivers local cross-functional support by development of training materials, training tools & equipment.
• Develops & produces technical content and online training material.
• Contributes to development of technical training programs based on the feedback of participants.
• Joins technical service staff in providing technical assistance to customers to gain first-hand insights, executes local technical warranty claim analysis and delivers the relative administration.
• Coordinates quality assurance and performs complaint management.
• Analyses customer complaints to understand link to training needs

Your Qualifications

• Technical qualification with university degree in the Automotive or Engineering segment.
• Minimum 5 years of experience in technical segment OES or IAM distributor and/or garage.
• PC knowledge (MS Office, etc.) required.
• Customer- and sales-oriented person with teamwork spirit and organizational skills.
• Results-driven and proactive personality.
• Local language and business-fluent English speaking and writing skills.
• Practical Automotive engineering experience needed.