IT Demand Manager - Service Now
Braşov, RO, 507055
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
• Technical lead for the design and implementation of ServiceNow solutions
• Consultation of business stakeholders and the ServiceNow product owner about business requirements and possible solutions
• Work collaboratively with cross-functional and cross-regional teams to drive ServiceNow development globally
• Provide technical and implementation guidelines for internal and external development teams
• Develop documentation guidelines
• Stay up-to-date with industry trends and emerging technologies related to ServiceNow
• Own Roles and Rights concept together with MID Server infrastructure
• Troubleshoot issues and provide support
Your Qualifications
• A degree in Computer Science, Information Technology, or a related field is preferred, but equivalent work experience will also be considered.
• Minimum of 5 years of professional experience as a ServiceNow architect or similar role.
• Strong understanding of IT service management (ITSM / Pro), Human Resources Service Delivery (HRSD) and IT operations management (ITOM) processes.
• ServiceNow Certifications are desirable (CAD and CIS)
• Experience working in Scrum development environments
• Ability to collaborate effectively with cross-functional agile teams, including developers, testers, and business stakeholders.
• Ability to analyze complex business requirements and propose innovative solutions using ServiceNow.
• Excellent communication and interpersonal skills to collaborate with stakeholders at all levels.
• Ability to translate complex technical concepts into understandable business language.
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler Romania S.R.L.
ADRIANA-MIHAELA ALBU
+40268504694
Keywords: Experienced; Engineer; Full-Time; Unlimited; Digitalization & Information Technology;
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Computer Science, Service Manager, Developer, Drafting, CAD, Technology, Customer Service, Engineering