Senior Sales Engineer

Your Key Responsibilities

• Achieve/overachieve sales objectives and implement strategies within defined region to grow existing and acquire new distribution network and end users by use of effective Time & Territory planning and market/sector landscape research.
• Pre-sales visit planning to create a clear objective of customer pain points, requirements, expectations, development needs etc.
• Maximize QUALITY customer face-to-face engagements, with cold calls where/when needed, with all departments (e.g. maintenance, production, purchasing and others) of selected customers on all hierarchical levels. Maintain and further develop the relationship with customers.
• Communicate the brand positioning of Schaeffler as a premium solution provider into the market
• Demonstrate a ‘HUNTER’ attitude and pro-actively promote and sell the entire range of bearing and service products to the customer.
• Retrieve information from customers about development projects and schedules to request engineering support in a timely manner
• Identify technical details by discussion on site with production, maintenance / engineering and purchasing department to offer suitable bearing and service supply
• Handling of RFQs via the SAP EP1 system, follow up of purchase orders etc.
• Provide technical advice and expertise concerning bearing & service products to customers in order to convince them of the advantages of working with Schaeffler. Ensuring that Schaeffler meets the customer demands.
• Sell Schaeffler bearings, digitalization, condition monitoring and lubrication solutions and technical services to distributors, OEMs and end-users
• Prepare and submit a product and customer forecast / budget planning and collaborate with relevant departments (e.g. sector management, distribution management, customer service, supply chain management, key account management, engineering, product management etc.).
• Manage the opportunity pipeline to ensure maximizing the hit rate for RFQs
• Handling of contractual documents in collaboration with legal department
• Utilization of Saleforce.com (CRM system), input of visit reports, opportunities and updating fact sheets, asset information etc.
• Organize and conduct customer briefing, product presentations and technical seminars (e.g. theoretic and practical product presentation, symposium, training etc.)
• Provide consistent high-standard service quality (pre- and after-sales) to customers
• Achieve key performance indicators for sales within allocated budget
• Mapping of end-users’ equipment and entry into database
• Ensure in timely payments from customers
• Ensure timely sharing of required information by executing internal and external departments
• Liaise with regional office and global offices on compliance, governance and relevant commercial and technical matters.

Your Qualifications

• A degree in Mechanical, Electronic, Mechatronic, Production, Chemical or Metallurgical Engineering.
• A minimum of three (3) years of proven track record in both Technical Sales and Service or Engineering Services (e.g. industrial product sales, engineering applications, condition monitoring etc.)
• Know-how of and experience in bearing technology and/or maintenance/equipment repair services background is a plus (e.g. TVET, CAT certification for vibration analysis).
• Background/Familiarization in relevant heavy manufacturing industries in SEA – Semiconductors, Machinery & Equipment, Automotive, Electrical & Electronics amongst others.
• Previous exposure to new digitalization concepts (Industry 4.0, Industrial Internet of Things etc.)
• Strong understanding of specifics in industrial OEM business (e.g. design-in, product lifecycle management, cost down approach etc.) and MRO business (e.g. maintenance scheduling, equipment mapping etc.)
• Strong interest in sales, project management, customer-oriented hunter mindset
• Computer literacy is a must (Windows & Microsoft applications, SAP, Salesforce.com)
• Outgoing, organized, proactive personality with can-do-attitude, ability to work independently and possess entrepreneurial qualities.
• Strong communication skills at all organizational levels as well as good communication skill in English (written and oral).
• Demonstrate strong business acumen, exceptional negotiation skills, clear/structured reporting and presentation skills.
• Open to travel to Penang and cover central & southern region as well.