客户质量工程师Customer Quality Eng.（太仓）

Your Key Responsibilities

• Handling of customer complaints e.g. coordination between cross functions, escalations, failure analysis, 8D report, follow-up corrective actions, statistic analysis.
• Create, foster and maintain close and smooth relationship with customer, listen the voice of customer, and visit customer on regular basis to establish the fluent communication environment with customer, lead and coordinate customer satisfaction issue.
• Understand customer specific requirements, demands, expectation and perception, Lead and drive customer quality continuous improvement including related processes set up, implementation and optimization
• Communication with customers to have mutual agreements for quality standard to prevent and avoid unclear rejects.
• Precisely track customer return events for thorough and timely problem solving.
• Have statistics analysis for all customer return and complaint events to identify root cause and generate corrective / preventive action plan and follow on the action taken.
• Customer scorecards monitoring
• Other tasks assigned by supervisor

Your Qualifications

• Solid knowledge on IATF16949, VDA6.3, 8-D method, Statistic method
• Related process and product knowledge e.g. machining, assembly.
• Knowledge of FMEA, SPC, APQP, PPAP, MSA
• Good understanding on technical drawing/GD&T
• Good problems finding and solving capability
• Excellent English skills in both writing & reading
• Excellent communication skill
• Microsoft Office skill
• Willingness to travel
• Can work under pressure