SACM Analyst in ServiceNow

Your Key Responsibilities

• Data Integrity: Maintain accurate configuration information on IT assets and services to support critical service management processes. 
• Governance: Enforce policies and procedures, ensuring adherence to defined processes. 
• Reporting: Design and produce detailed asset reports, KPIs, and management insights for stakeholders. 
• Collaboration: Work with teams across IT and business functions to ensure the CMDB serves as a single source of truth. 
• CMDB Dashboard: He /she is a person who will look after the results of health dashboard and take corrective measures 
• CMDB Management: Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness. 
• Data Integration: Design and manage data integrations between ServiceNow and other IT systems 
• Technical Support: Provide technical support for IT operations, troubleshooting issues related to the CMDB and associated integrations. 
• Process Improvement: Identify and implement process improvements to enhance the eƯiciency and eƯectiveness of CMDB management. 
• Documentation: Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and technical support procedures. 
• Compliance: Ensure compliance with industry standards and best practices for CMDB management and data integration. 

Your Qualifications

Skills Required 

• Knowledge of SACM processes within ITIL frameworks. 
• Experience with ServiceNow CMDB, CSDM, and Discovery tools is a plus 
• Analytical mindset for interpreting and manipulating CMDB data.     

Preferred Qualifications

• ITIL Foundation certification. 
• ServiceNow experience, particularly in CMDB. 
• Strong understanding of data integration techniques and tools. 
• Education: Bachelor’s degree in computer science, Information Technology, or a related field.

Soft Skills:  

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team